Frequently Asked Questions
Have questions about Big City Compliance Training?
Find answers to some of our most common questions below.
General Questions
What is Big City Compliance Training?
Big City Compliance Training provides online workplace compliance training and digital resources designed to help employers, employees, supervisors, and organizations better understand important workplace policies and compliance responsibilities.
Who are your training programs designed for?
Our training is designed for employers, employees, supervisors, managers, business owners, and organizations that want practical workplace compliance education.
Some products may be designed specifically for employers or employees. Please review each product description for details.
Do I need a subscription?
No. Our digital training products are available for individual purchase unless otherwise stated in the product description.
Purchasing & Access
How do I purchase a training product?
Simply select the training or resource you want, review the product information, and complete your purchase through our secure checkout.
How will I receive my purchase?
Digital products are delivered electronically. After completing your purchase, you will receive instructions for accessing or downloading your purchased materials.
Can I access my training more than once?
Access depends on the specific product purchased. Please review the individual product description for details regarding access, downloads, and usage.
Can I purchase training for my employees?
Yes. Employers can purchase applicable training products for their employees. Please review the product description for information regarding permitted use and licensing.
Can I share my purchased training with other companies or individuals?
Purchases are intended for the customer and the use permitted by the applicable product terms. Unless expressly stated otherwise, digital products may not be redistributed, resold, copied, or shared outside the authorized use.
Training Questions
Do your courses provide a certificate?
If a particular training program includes a certificate of completion, that information will be clearly identified in the product description.
Not every product necessarily includes a certificate.
Does completing your training make my company legally compliant?
No. Our training is designed to provide education and practical resources, but completing a training product does not guarantee compliance with federal, state, local, or industry-specific laws or regulations.
Organizations are responsible for determining and maintaining their own compliance requirements.
Are your materials specific to DOT requirements?
Some of our products may address DOT and drug and alcohol testing requirements, while others are designed for general workplace compliance.
Always review the individual product description to determine whether a training product applies to DOT-regulated employees or employers.
Are your policies legally approved?
Our policies and templates are provided as educational resources and starting points for organizations. They should be reviewed and customized for your organization's specific needs.
We recommend consulting a qualified attorney or compliance professional when legal interpretation or organization-specific guidance is required.
Digital Products
Can I get a refund?
Because our products are primarily digital, refunds are generally not available once a product has been accessed or downloaded.
Please review our Refund Policy before purchasing.
What if I accidentally purchase the same product twice?
Contact us as soon as possible. Duplicate purchases can be reviewed and may qualify for a refund after verification.
What if I have trouble downloading my purchase?
Contact us and we'll help troubleshoot the issue and provide reasonable assistance with accessing your purchased materials.
Compliance Questions
Where can I find official compliance information?
We've created a Resources page with links to trusted government agencies and professional organizations, including DOT, FMCSA, ODAPC, SAMHSA, OSHA, the U.S. Department of Labor, and NDASA.
Because regulations can change, we encourage organizations to verify current requirements with the appropriate regulatory agency.
Does Big City Compliance Training provide legal advice?
No. Our training and resources are educational in nature and are not a substitute for legal, regulatory, or professional advice.
For organization-specific legal questions, consult a qualified attorney or appropriate compliance professional.
Still Have Questions?
We're here to help.
If you couldn't find the answer you're looking for, please visit our Contact Us page and send us your question.
Big City Compliance Training
Workplace Compliance Training Made Simple.
© 2026 Big City Compliance Training. All Rights Reserved.